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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Crystal Hess

Crystal Hess

February 6, 2026

5  out of  5
rating by Crystal Hess
"I have used David Ballard since I was 16 years old. Even when I move away from Abilene I stay loyal to State Farm. Debbie is my agent and she has been amazing from changing vehicles to renewing life insurance. I highly recommend this lovely staff. Very friendly and helpful. Thank you David Ballard bc Debbie is a gem."
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Gracie Baker

February 6, 2026

5  out of  5
rating by Gracie Baker
"Mayra is very professional and has helped me a lower rate on my car insurance for both vehicles. My dad is also customer for the same reason. Thank you State Farm for saving us money."
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James Watson

February 5, 2026

5  out of  5
rating by James Watson
"I’ve had State Farm insurance for 55+ years, mainly because of their local agents that I can walk-in for face-to-face talks Any time I had a question or an issue, the local agent helped me successfully negotiate the Corporate red tape"
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Dedra Underwood

February 5, 2026

5  out of  5
rating by Dedra Underwood
"Kudos to my agent Caroline at Statefarm Insurance. Great Job!!! Keep up the good work with your customer service."
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Kristen Hunter

February 4, 2026

5  out of  5
rating by Kristen Hunter
"The team is always proactive and attentive. They are very friendly and always address questions or concerns promptly. We have used David Ballard for years for multiple cars, homes, and other insurance needs."
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Ernesto Rodriguez

February 2, 2026

5  out of  5
rating by Ernesto Rodriguez
"Debbie took great care of needs."
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Eloisa Aguilar

January 30, 2026

5  out of  5
rating by Eloisa Aguilar
"Everyone is very professional and friendly"
We responded:
"Eloise, thank you for going out of your way to give us a kind review. Thank you for your business."
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Alan Srader

January 29, 2026

5  out of  5
rating by Alan Srader
"I have been dealing with Debbie at David Ballard's office. She has always been very professional, helpful and nice. She is very patient with all my questions. I would recommend her for anyone's insurance needs."
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Chrissy Mattax

January 29, 2026

5  out of  5
rating by Chrissy Mattax
"Mayra is wonderful! Very transparent and helps answer questions when I need her. David Ballard has a great team!"
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Dory Miller

January 28, 2026

5  out of  5
rating by Dory Miller
"I began my account with Ballard insurance in Fall 1980. Originally I signed up with Manly Ballard, but when he retired my account went to David Ballard. I have consistently carried insurance with them for these 45 years - sometimes car, sometimes house, sometimes both. I had a few claims and State Farm has always done right by me. I’ve called upon David for advice a few times. Obviously they are a preferred and trusted agency to me."
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stephen farmer

January 27, 2026

5  out of  5
rating by stephen farmer
"David and his whole team provide a level of service that is second to none. They are professional and very responsive. They have handled my home, life and auto insurance needs for the past 25 years."
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Melinda simpson

January 23, 2026

5  out of  5
rating by Melinda simpson
"I have been dealing with Debbie at David Ballard office for 15 years. I have never had anything but good experiences. Quick response of claim or questions about my policies. Everyone says go somewhere cheaper. Never my service is too good and my policies are better than most. Thanks for all of your help. Through death through poor through doing much better y'all are always there!!"
We responded:
"Melinda, thank you for your great review and mentioning my great team member Debbie. Yes we have been through several life experiences and will continue to be here for you. Thank you for your years of loyalty."
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Jennifer Walton

January 23, 2026

5  out of  5
rating by Jennifer Walton
"Debbie is always there when I need her help with our cars. She is very helpful and always so kind."
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Jeff Allmand

January 19, 2026

5  out of  5
rating by Jeff Allmand
"David Ballard and his team offer incredible customer service. They are the best!"
We responded:
"Jeff, thank you for your kind review. Debra loves taking care of you. She wishes all of her clients were as quick as you to her requests for information. Thank you for your business."
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Peter “Tractor” Boylan

January 15, 2026

5  out of  5
rating by Peter “Tractor” Boylan
"Customer service help was polite, cordial, and very professional. Answered all my concerns and made sure I had all the most current phone contacts programmed into my phone, in case an accident situation occurred, would have their number at my fingertips. Spot on service, caring, and always ready to handle any matters that arise! Perfect customer service relationship!"
We responded:
""Tractor" thank you for the review. I saw Chris at Joe Allen's a few weeks back and got to visit. Debra, always enjoys talking to y'all and taking care of your business. "
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Chris Kissick

January 14, 2026

5  out of  5
rating by Chris Kissick
"Would not trust anyone else with my insurance needs. Always provide professional and courteous service. Have trusted them with all of my insurance needs for over 20 years. David and his team have gone above and beyond any time I need them. I would highly recommend them to anyone."
We responded:
"Chris, thank you for taking the time to give us a great view. I know Debra takes great care of you and Edith. Thanks for trusting us to protect you and your loved ones."
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Toni Harvey

January 8, 2026

5  out of  5
rating by Toni Harvey
"Thank you for being very responsive regarding the claim on our home!"
We responded:
"Tom, thank you for your time in doing us a review. I try to look at every claim my clients have and do what I would do if it were my own claim because claims do affect your rates. Thank you for your business."
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Steve Templeton

January 7, 2026

5  out of  5
rating by Steve Templeton
"Great folks at David Ballard Insurance, they have taken good care of me for years!"
We responded:
"Steve, thank you for the great review. You talk about years-yes it is. Your parents were best friends with my parents. Thanks for the years of friendship and business."
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Kathie Goodrich

January 4, 2026

5  out of  5
rating by Kathie Goodrich
"Fantastic Insurance and Best Agent in town! My family has had all of our insurance (Homeowner, Autos, Boats, Trailers and RVs, and even Supplement F for Health insurance) with David Ballard’s State Farm Insurance for over 40 years. We have received nothing short of the best personal service from David Ballard and his staff (especially Debbie Ulibarri) for the entire time! We receive discounts for multiple policies as well. David and his staff are available at ANY hour if you need help with a claim, which has been invaluable so many times for us. We have personal contact always in times of the stress of an accident, which is just priceless. Not only that, but David Ballard is a kind honest man who we have trusted for decades with everything in our lives and will continue to do this with a great amount of gratitude! There is no one better."
We responded:
"Kathie, thank you for the time you took to give us an in-depth review. Yes, with the girls and the years you have been with us, we have had many occasions to be of service to you. We are glad you had us to lean on in some tough times. Make 2026 a great year. "
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C Stahl

December 22, 2025

5  out of  5
rating by C Stahl
"Love Debbie and David!!! Can’t say enough about them."
We responded:
"Chana', thank you for sticking with us even after to your move. You are a testimonial of our (specifically Debbie's) great, unique personal service. Thank you and Dan for your business. "
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Kara Nixon

December 17, 2025

5  out of  5
rating by Kara Nixon
"Great service! Very helpful."
We responded:
"Kara, thank you for the great review. You and Steve have been great clients of our's coming from a great family that we have had for a lengthy time. David"
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Hannah Crane

December 16, 2025

5  out of  5
rating by Hannah Crane
"David and Jessica are the best!"
We responded:
"Hannh, thank you for taking time to write us a review. You were my star pupil that year I taught Junior Achievement at Abilene High. Congratulations on your success this early in your career and thank you for your business."
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Chris Cummings

December 16, 2025

5  out of  5
rating by Chris Cummings
"My wife and I have used David Ballard handle our home and auto insurance for over 45 years!!! That should say something about our trust in him and his staff. For a lot of the years , Debra, has been our go to for any questions and adding new coverage. She's been there a LONG time which also says a lot to me as a former business owner. There may be less costly companies but building a relationship and trusting your insurance company is very important to us. David's never disappointed us!"
We responded:
"Chris, thank you for your great and comprehensive review. Yes I am blessed with a long tenured, loyal and knowledgeable team backed by the #1 company in our business. Thank you and Kim for your loyalty. "
Profile photo of UPENDRA SAVOY

UPENDRA SAVOY

December 15, 2025

5  out of  5
rating by UPENDRA SAVOY
"Mr. David was a very professional an awesome he handled my situation of my truck breaking down in a very professional manner this is at 10 at night and he did not have to pick up the phone he gave me ideas and call for a wrecker truck to get me back home safe thank you very much mr. David you're awesome State Farm"
We responded:
"Thank you Yacht. Your experienced my after hours availability."
Profile photo of Kallie Pringle

Kallie Pringle

December 15, 2025

5  out of  5
rating by Kallie Pringle
"Great customer service!"
We responded:
"Kallie, thank you for letting us write your auto and your home. We hope to give you the best service you have ever experienced. Congratulations on your teacher award/recognition."