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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Connie Davis

Connie Davis

March 20, 2026

5  out of  5
rating by Connie Davis
"I work for a roofing and construction company, and we interact with insurance agents and adjusters on a daily basis. Jessica is, by far, one of the most respectful professionals I’ve had the pleasure of working with. She was considerate of my time, communicated clearly, and followed up thoroughly; something that’s unfortunately rare these days. She truly went above and beyond for our mutual client, ensuring everything was handled efficiently and professionally. Her level of customer service stands out, and it reflects very positively on State Farm. Because of my experience with Jessica, I would confidently recommend State Farm to others."
We responded:
"Connie, you are a sweetheart!! You are giving us a great review from someone outside our customer base. I love to learn what is observed from someone that deals with us only occasionally. We strive to give the same great service to everyone we do business with as demonstrated by Jessica. I work to engrain this work ethic in all of our people at David Ballard, State Farm. Thank you for working with us for our customers at D&J Holdings Roofing."
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Raydavid Muela

March 10, 2026

5  out of  5
rating by Raydavid Muela
"Service from Mayra Munoz was excellent and exceeded expectations!"
We responded:
"Raydavid, thank you for you highlighting Mayra's great skills and relationship work with her customers. She is a valued team member with years of experience. Thank you for your business."
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Heather Waddington

March 5, 2026

5  out of  5
rating by Heather Waddington
"Debbie is a gem! She is always helpful and takes time to answer my questions when I have them!!"
We responded:
"Heather, thank you for recognizing Debbie and her professional grade service. She has 37 years of service in car, home and life insurance along with other lines of insurance. She is also your main contact in the event of an unfortunate auto insurance claim. Thank you for your years of business."
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Mike Ault Jr

March 5, 2026

5  out of  5
rating by Mike Ault Jr
"I was referred to David at State Farm by a business colleague and friend. David and his staff went above and beyond to meet all of my insurance needs. I look forward to many years of trusted service!"
We responded:
"Mike, thank you for working with us to get our underwriters approval. You new metal roof looks great. Thanks again for the kind review."
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Faviola Villarreal

February 17, 2026

5  out of  5
rating by Faviola Villarreal
"Mayra me dio un súper buen servicio muy amable!"
We responded:
"Fue un placer, muchas gracias!! "
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Kathy Howard

February 10, 2026

5  out of  5
rating by Kathy Howard
"Jessica at David Ballard’s office provided excellent service and checked back with us many times and offered help during the entire process. She helped with filing a claim, advised on the repair process and called several times to check to be sure there were no problems with the repair and called to confirm the repairs were correctly performed. She provided the best service to help us thru this process. I would highly recommend this office to anyone looking for reliable insurance."
We responded:
"Kathy, thank you for your review and showcasing Jessica. She's a little spitfire isn't she!! It is nice to do business with someone that knows you and has your best interests at heart. Jessica loves taking care of you. David Ballard, your local and personal State Farm agent"
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Gracie Baker

February 6, 2026

5  out of  5
rating by Gracie Baker
"Mayra is very professional and has helped me a lower rate on my car insurance for both vehicles. My dad is also customer for the same reason. Thank you State Farm for saving us money."
We responded:
"Gracie, thank you for taking time to give us a great review and acknowledging your account representative Mayra"
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James Watson

February 5, 2026

5  out of  5
rating by James Watson
"I’ve had State Farm insurance for 55+ years, mainly because of their local agents that I can walk-in for face-to-face talks Any time I had a question or an issue, the local agent helped me successfully negotiate the Corporate red tape"
We responded:
"James thank you for your kind review and pointing out one of the many great considerations in your choice of agents. You know who you can call and you know that they know YOU. No 800 #'s here"
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Dedra Underwood

February 5, 2026

5  out of  5
rating by Dedra Underwood
"Kudos to my agent Caroline at Statefarm Insurance. Great Job!!! Keep up the good work with your customer service."
We responded:
"Debra, thank you for giving your agent a review. Please go onto Caroline's website to give her a review. David Ballard"
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Kristen Hunter

February 4, 2026

5  out of  5
rating by Kristen Hunter
"The team is always proactive and attentive. They are very friendly and always address questions or concerns promptly. We have used David Ballard for years for multiple cars, homes, and other insurance needs."
We responded:
"Kristen, thanks for taking time out of your busy schedule to write us a review. Yes, the Hunter family has been with us a long time. It has always been pleasant to help you with your family's insurance protection. "
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Ernesto Rodriguez

February 2, 2026

5  out of  5
rating by Ernesto Rodriguez
"Debbie took great care of needs."
We responded:
"Ernesto, you have been insured with us for a long time. Thank you for your past service to our county and for your business. "
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Eloisa Aguilar

January 30, 2026

5  out of  5
rating by Eloisa Aguilar
"Everyone is very professional and friendly"
We responded:
"Eloise, thank you for going out of your way to give us a kind review. Thank you for your business."
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Alan Srader

January 29, 2026

5  out of  5
rating by Alan Srader
"I have been dealing with Debbie at David Ballard's office. She has always been very professional, helpful and nice. She is very patient with all my questions. I would recommend her for anyone's insurance needs."
We responded:
"Alan, thank you for your kind review of Debbie. I guess my feelings should be hurt because I never get to talk to you but your have a great advocate in Debbie. We appreciate your business. David and Debbie. State Farm in Abilene"
Profile photo of Dory Miller

Dory Miller

January 28, 2026

5  out of  5
rating by Dory Miller
"I began my account with Ballard insurance in Fall 1980. Originally I signed up with Manly Ballard, but when he retired my account went to David Ballard. I have consistently carried insurance with them for these 45 years - sometimes car, sometimes house, sometimes both. I had a few claims and State Farm has always done right by me. I’ve called upon David for advice a few times. Obviously they are a preferred and trusted agency to me."
We responded:
"Dory, thank you for staying with us for all these years even though you moved away. Mayra enjoys her relationship with you and says Hello! I was blessed to do business with my dad--he was a great mentor. David Ballard. State Farm Abilene"
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stephen farmer

January 27, 2026

5  out of  5
rating by stephen farmer
"David and his whole team provide a level of service that is second to none. They are professional and very responsive. They have handled my home, life and auto insurance needs for the past 25 years."
We responded:
"Stephen, thank you for your kind review. You are a tribute to your family history as your grandfather was a fellow agent with me. He would be proud of you. It is a reward to be your and your mom and dad's agent all these years. David Ballard, State Farm"
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Melinda simpson

January 23, 2026

5  out of  5
rating by Melinda simpson
"I have been dealing with Debbie at David Ballard office for 15 years. I have never had anything but good experiences. Quick response of claim or questions about my policies. Everyone says go somewhere cheaper. Never my service is too good and my policies are better than most. Thanks for all of your help. Through death through poor through doing much better y'all are always there!!"
We responded:
"Melinda, thank you for your great review and mentioning my great team member Debbie. Yes we have been through several life experiences and will continue to be here for you. Thank you for your years of loyalty."
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Jennifer Walton

January 23, 2026

5  out of  5
rating by Jennifer Walton
"Debbie is always there when I need her help with our cars. She is very helpful and always so kind."
We responded:
"Jennifer, thank you for your kind review. Yes Debbie is really reliable and helpful with her 37 years of experience. I have trained her well. Thank you for your business and friendship."
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Jeff Allmand

January 19, 2026

5  out of  5
rating by Jeff Allmand
"David Ballard and his team offer incredible customer service. They are the best!"
We responded:
"Jeff, thank you for your kind review. Debra loves taking care of you. She wishes all of her clients were as quick as you to her requests for information. Thank you for your business."
Profile photo of Peter “Tractor” Boylan

Peter “Tractor” Boylan

January 15, 2026

5  out of  5
rating by Peter “Tractor” Boylan
"Customer service help was polite, cordial, and very professional. Answered all my concerns and made sure I had all the most current phone contacts programmed into my phone, in case an accident situation occurred, would have their number at my fingertips. Spot on service, caring, and always ready to handle any matters that arise! Perfect customer service relationship!"
We responded:
""Tractor" thank you for the review. I saw Chris at Joe Allen's a few weeks back and got to visit. Debra, always enjoys talking to y'all and taking care of your business. "
Profile photo of Chris Kissick

Chris Kissick

January 14, 2026

5  out of  5
rating by Chris Kissick
"Would not trust anyone else with my insurance needs. Always provide professional and courteous service. Have trusted them with all of my insurance needs for over 20 years. David and his team have gone above and beyond any time I need them. I would highly recommend them to anyone."
We responded:
"Chris, thank you for taking the time to give us a great view. I know Debra takes great care of you and Edith. Thanks for trusting us to protect you and your loved ones."
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Toni Harvey

January 8, 2026

5  out of  5
rating by Toni Harvey
"Thank you for being very responsive regarding the claim on our home!"
We responded:
"Tom, thank you for your time in doing us a review. I try to look at every claim my clients have and do what I would do if it were my own claim because claims do affect your rates. Thank you for your business."
Profile photo of Steve Templeton

Steve Templeton

January 7, 2026

5  out of  5
rating by Steve Templeton
"Great folks at David Ballard Insurance, they have taken good care of me for years!"
We responded:
"Steve, thank you for the great review. You talk about years-yes it is. Your parents were best friends with my parents. Thanks for the years of friendship and business."
Profile photo of Kathie Goodrich

Kathie Goodrich

January 4, 2026

5  out of  5
rating by Kathie Goodrich
"Fantastic Insurance and Best Agent in town! My family has had all of our insurance (Homeowner, Autos, Boats, Trailers and RVs, and even Supplement F for Health insurance) with David Ballard’s State Farm Insurance for over 40 years. We have received nothing short of the best personal service from David Ballard and his staff (especially Debbie Ulibarri) for the entire time! We receive discounts for multiple policies as well. David and his staff are available at ANY hour if you need help with a claim, which has been invaluable so many times for us. We have personal contact always in times of the stress of an accident, which is just priceless. Not only that, but David Ballard is a kind honest man who we have trusted for decades with everything in our lives and will continue to do this with a great amount of gratitude! There is no one better."
We responded:
"Kathie, thank you for the time you took to give us an in-depth review. Yes, with the girls and the years you have been with us, we have had many occasions to be of service to you. We are glad you had us to lean on in some tough times. Make 2026 a great year. "
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C Stahl

December 22, 2025

5  out of  5
rating by C Stahl
"Love Debbie and David!!! Can’t say enough about them."
We responded:
"Chana', thank you for sticking with us even after to your move. You are a testimonial of our (specifically Debbie's) great, unique personal service. Thank you and Dan for your business. "
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Kara Nixon

December 17, 2025

5  out of  5
rating by Kara Nixon
"Great service! Very helpful."
We responded:
"Kara, thank you for the great review. You and Steve have been great clients of our's coming from a great family that we have had for a lengthy time. David"