State Farm® Insurance Agent David Ballard

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Frank Gioia

March 6, 2025

5 out of 5

"The folks at Davids office are AMAZING! They were so helpful when I needed to file a claim. They took care of all the details on the tow, rental, helping find repair shops, etc. David and Jessica followed up multiple times throughout the process. They helped make what could have been an exhausting experience easy. I highly recommend David and his team for any insurance need."

We responded:

"Frank, thank you for the kind review. It took us a little while to know where to get your car to but Jessica stayed on top of it and got ‘er done. Thanks for working with us. David "

Cindy Chitwood

October 15, 2024

5 out of 5

"I’ve been with David Ballard & Debra Valdez, my acct rep., since I moved to abilene in 2012; and I have always had one-on-one, quick & the friendliest service every time. I would always recommend this office and “my people.” 🤗"

We responded:

"Cindy. Thank you for acknowledging Debra and her service. I am blessed to have her with me for 33 years. Thank you for your business."

Kimberly Bailey

August 21, 2024

5 out of 5

"We love our local State Farm office!! David and Debbie are always super helpful and respond quickly anytime we need anything. We have been customers for years and always will be because of the great customer service. It doesn’t matter if it’s a small detail or a big issue-they are always attentive and helpful!"

We responded:

"Thank you for the great feedback. We appreciate you. "

Puneeth Reddy

May 1, 2024

5 out of 5

"It was great working with David and Team. Jessica, who was assigned to me as my primary contact, has been great to work with. She provided me with the best options to choose from, and put constant effort in making my insurance conversions from one cycle to another a breeze. Even while terminating the contract, she has been patient and significantly helpful in making it a smooth process!"

We responded:

"Puneeth, thank you for recognizing Jessica. She is a great team member. She keeps things interesting. Glad to have you on board David"

Kathy Horner

April 26, 2024

5 out of 5

"David Ballard, Debra and all State Farm employees are absolutely the best! Personal attention is their norm!"

We responded:

"Kathy. Thank you recognizing Debra. She has 35 years of excellent client service. Of course we love helping out outstanding clients like you and Kenny. Thanks again"

Royal

April 12, 2024

5 out of 5

"They were great and took care of everything quickly and professionally. Thank you."

We responded:

"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers. David "

donna rifenburgh

March 29, 2024

5 out of 5

"Everything was great! Safe life was very professional. Never have a problem getting my claim."

We responded:

"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."

juanita holtz

February 23, 2024

5 out of 5

"Thanks, so much for the personal attention I received from your State Farm office. I was very impressed with Jessica. She was very professional, knowledgeable and great to work with. (great help) I am sure she is an asset to your office. Everything went well."

We responded:

"We're glad to hear that you had a positive experience with Jessica. Providing professional and knowledgeable service is what we strive for. If you ever need anything else, don't hesitate to reach out. We're here for you!"

Douglas Schlagel

January 19, 2024

5 out of 5

"Prompt, friendly, professional service."

We responded:

"Doug, thank you for your recent gracious review. Me and my team thank you for taking time to give a review. We look forward to serving you and your friends. Thanks again for the review."

Abilene Disc Dye Guy

December 20, 2023

5 out of 5

"David has been mine and my parents agent for many years. Great agent and awesome staff."

We responded:

"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."

Paris Rock

June 9, 2023

5 out of 5

"David and Jessica were so great in explaining everything to us!"

We responded:

"Paris,thank you for your time in the phone yesterday. Glad I could make insurance understandable and affordable. Thank you for the kind remarks. We look forward to protecting your family for many years. David "

Dennis Taylor

March 9, 2023

5 out of 5

"David has been our agent for 30+ years, the best in the business."

We responded:

"Dennis, thank you! We appreciate your trust in us to take care of your insurance policies."

Cesar Martinez

March 2, 2023

5 out of 5

"Awesome service!!! Mayra was very helpful and knowledgeable. I would strongly recommend this office."

We responded:

"Thanks for the kind words, Cesar! We’re happy to hear Mayra was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"

Bethany Burkhalter

January 21, 2025

5 out of 5

"I really appreciate how helpful and kind everyone is that I’ve worked with in this office."

We responded:

"Bethany, Thank you for trusting our team with your Insurance needs. We do try to be extra customer friendly and easy to do business with."

Keith Childs

December 31, 2024

5 out of 5

"Everytime I call they are there to answer and help! Quick responses through emails, quick quotes. Debra helped make everything painless to get all our coverages. Thank you for taking care of us off and on all these years!"

We responded:

"Keith, thank you for your kind review and mentioning my great staff person Debra. I am blessed to have her and 4 other great team members. Thank you for taking the time to recognize our service. David "

Tonya Land

September 4, 2024

5 out of 5

"I have to give 5 stars and 2 Thumps up to Jessica Hodges from David Ballard's office. My claim was slow moving, which has never been my experience with State Farm. Needless to say i was frustrated and called the office. My assigned Account Rep was not in, so I spoke with Jessica. This Rep reviewed notes on our account, made phone calls to the appropriate people and got my claim rolling, when i say rolling it was handled very quickly and professionally. I am a happy customer now. Thank you Jessica!! I hope I get to have your help if i should need it again!"

We responded:

"Thank you Tonya. Yes she knows how to make sure your interests are always watched over by her-your advocate at the time you need. She loves looking out for your best outcome. Thank you for recognizing her. David "

Stacy Childs

May 1, 2024

5 out of 5

"They make it easy, give excellent advice, and State Farm is very competitive in the market."

We responded:

"Stacy, Thank you for the great feedback and trusting our team with your Insurance needs."

Ronald Groff

April 29, 2024

5 out of 5

"Jessica was exceptional at helping us get the coverage we needed."

We responded:

"Ron, thank you for recognizing Jessica and her great client skills. Jessica is a blessing to her clients and the rest of my team. She keeps it interesting here. Thank you David"

Heather Hawk

April 25, 2024

5 out of 5

"I just love Jessica with David Ballard‘s office. She has always been there to help when I need some assistance. She is amazing and gets it all done in a very timely manner couldn’t ask for a better agent."

We responded:

"Heather, we're thrilled to hear about your excellent experience with Jessica! Her proactive approach, thoughtful questions, and informative answers truly made your transition back to us seamless and stress-free. Thank you for choosing us, and we look forward to continuing to provide you with outstanding service and handle all of your insurance needs!"

Debby Villers

March 16, 2024

5 out of 5

"Debbie and David were A+ agents for handling my insurance needs. So very courteous and efficient. We are so pleased and satisfied with our new homeowners policy and will quickly return for our car policy. - Carlton"

We responded:

"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."

Drewbenson1983

February 22, 2024

5 out of 5

"Excellent rates and professional assistance. State Farm is the best insurance company!"

We responded:

"Drew thank you for your kind review. Debra helped you. She has 33 years with me. Thank you for your business."

Jordan Brown

February 15, 2024

5 out of 5

"Debra Valdez was incredibly kind, helpful, and efficient when I switched over to State Farm for both my auto and home insurance. She made the transition smooth, and I'm saving a ton of money each year now thanks to switching!!"

We responded:

"Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that we were able to assist you with your insurance needs and that you found our service to be of great help. Your feedback is incredibly valuable to us, and it motivates us to continue providing exceptional service to all of our customers. We're here to make the insurance process as smooth and efficient as possible, and it's wonderful to know that we achieved that goal with your assistance."

Kimberley Hanna

June 13, 2023

5 out of 5

"I have been with State Farm, and more specifically, David Ballard for over 25 years. I have moved all over the state. I have had several cars, owned a house, rented apartments, and rented houses. David Ballard's office has taken care of me and my family through it all. The attention to detail is above the standard I can assure you. Give them a call if you need a quality personal experience. Ask for Jessica, because she is the best!"

We responded:

"Wow. Thank you Kimberly and especially mentioning my great team member Jessica for her dedicated work. We love taking care of all your personal protection . Thank you again"

Joan Spaunhorst

May 19, 2023

5 out of 5

"Debbie a super woman"

We responded:

"Joan. Thank you for recognizing Debbie’s amazing 33 years of excellent service to our fantastic clients like you. "

Kerris Flowers

March 7, 2023

5 out of 5

"I have had nothing but great experiences with the staff at David Ballard’s office. Jessica is amazing. She is attentive and extremely helpful with claims, rental cars and other insurance needs. I recommend them to all of my friends and family."

We responded:

"Kerris. Thank you for recognizing Jessica’s outstanding work. We strive to give the best service to you our clients because we know you have choices. Thank you "